Reputable Roof Repair ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit reputableroofrepair.com (the "Website") or contact us about our roofing services, how we use that information, and the choices you have.
By using the Website, you agree to the practices described in this policy.
Information We Collect
Information you provide to us
When you request a quote, schedule an inspection, or otherwise contact us, you may give us information such as:
- Your name
- Email address and phone number
- Property address and details about your roof or project
- Photos you choose to send us
- Any other information you include in your message
Information collected automatically
When you visit the Website, our servers and service providers may automatically record standard technical information, including:
- IP address and approximate location
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and the referring website
- Date and time of your visit
Cookies and Third-Party Content
The Website may use cookies and similar technologies to keep the site working properly. You can set your browser to refuse or delete cookies, though some features may not function as intended.
Some content on the Website is provided by third parties, which may collect information about your visit under their own privacy policies:
- Google Maps – Our service area maps are embedded from Google Maps. See the Google Privacy Policy.
- Google Fonts – Fonts are loaded from Google's servers, which receive your IP address when the page loads.
- Content delivery networks and image hosts – Styles, scripts, and images may be delivered from third-party servers that receive standard request information.
How We Use Your Information
We use the information we collect to:
- Respond to your questions and requests for estimates
- Schedule and perform roof repairs, installations, and inspections
- Communicate with you about your project, including follow-ups and warranty matters
- Operate, maintain, secure, and improve the Website
- Comply with legal obligations and protect our rights
How We Share Your Information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We may share information only in these limited situations:
- Service providers who help us operate our business and the Website, such as web hosting and email providers, who are permitted to use the information only to perform services for us
- Suppliers or subcontractors when needed to complete work you have requested
- Legal requirements, when required by law, court order, or to protect the rights, property, or safety of our business, customers, or others
- Business transfers, if our business is sold, merged, or reorganized
Data Retention
We keep personal information only as long as needed for the purposes described in this policy, including completing your project, honoring warranties, and meeting legal, tax, and recordkeeping requirements.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your California Privacy Rights
If you are a California resident, you may have the right, subject to certain exceptions under the California Consumer Privacy Act (as amended by the California Privacy Rights Act), to:
- Know what personal information we have collected about you and how it is used and shared
- Request deletion of your personal information
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of your personal information (we do not sell or share it)
- Not be discriminated against for exercising these rights
Under California's "Shine the Light" law, California residents may also ask whether we have disclosed personal information to third parties for their direct marketing purposes. We do not make such disclosures.
Your Nevada Privacy Rights
Nevada residents may submit a request directing us not to sell certain covered information. Although we do not sell personal information, you may still contact us to submit such a request.
Exercising Your Rights
To make a privacy request, contact us using the contact information provided on our Website. We may need to verify your identity before responding. You may also use an authorized agent to submit a request on your behalf, subject to verification.
Children's Privacy
The Website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.
Links to Other Websites
The Website may contain links to websites we do not operate. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
Do Not Track
Some browsers offer a "Do Not Track" setting. Because there is no uniform standard for responding to these signals, the Website does not currently respond to them.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when the revised policy is posted on this page, so please review it periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out to Reputable Roof Repair using the contact information provided on our Website.